Frequently Asked Questions

World Cup Hub operates under a Curacao eGaming licence and, for UK customers, a UK Gambling Commission licence. Residents of some countries such as the United States, France, and the Netherlands are not permitted to open an account. Always verify your eligibility on the site’s "Licences & Jurisdictions" section or with customer support before registering.

You must provide a government‑issued photo ID (passport, driver’s licence), a recent proof of address (utility bill, bank statement dated within three months) and, if depositing by card, a photocopy of the card (showing only the last four digits). Verification is normally completed within 24‑48 hours after all documents are submitted.

Deposits can be made with Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer; crypto (BTC, ETH, USDT) is also accepted with no minimum. Withdrawals go to the same method used for deposit when possible, with e‑wallet payouts processed within 24 hours and card/bank transfers taking 3‑5 business days. Minimum deposit is $10 for cards, $20 for bank; minimum withdrawal is $20.

If a match is postponed and not played within 48 hours of the scheduled start, all bets on that match are void and the stake is returned to your account. If a match is abandoned after the market has been priced, the outcome is determined by the official governing body’s decision; bets stand if a result is officially declared. Cancelled matches that are rescheduled outside the 48‑hour window are treated as void.

The welcome bonus is a 100 % match up to $200 with a 35× playthrough requirement on the bonus amount only. The playthrough must be met within 30 days of activation, and only bets up to $50 per wager count toward the requirement. Once cleared, the bonus winnings become withdrawable.

No. Using a VPN or any other means to circumvent geographic restrictions violates World Cup Hub’s terms of service and may result in account suspension and forfeiture of funds. Players must register from an allowed jurisdiction and are responsible for ensuring their location complies with local laws.